FAQ

We’re working closely with Canada Post during this time, however please be advised that estimated shipping times may take longer than usual.

Are your prices in Canadian or U.S. Dollars?

We are a proud Canadian company based in Okotoks, Alberta. As such, all pricing on our website is shown in CAD. International customers will be billed at the current exchange rate at the time the order is placed.

Can I send an order as a gift?

Yes! When you check out you can choose to send the order to anyone! Please be sure to indicate your desired shipping address, if different from billing address.

How much does shipping cost?

Shipping is always FREE with The Shared Table! No hidden fees, handling/processing costs or additional charges on your orders. Period! 

What if I need to change or cancel my order?

As long as your order has not been sent, you can contact our team at info@thesharedtable.ca to cancel.

What if my transaction has failed?

If you have paid by credit card or Interac credit and your transaction has failed, you may see a charge and a reversal. Your card has not actually been charged. It could take up to five business days to receive the reversal. We apologize for any inconvenience.

How long will it take to process my order?

Most of our orders are shipped within two business day. However, there are a few exceptions.

1. If your order contains items that are back-ordered, special order, or limited availability, your whole order will be held until these items are ready to ship.

2. If your order is flagged as a security risk, it will be held until we can verify the information in question.

Do I get a tracking number for my order?

When your order is shipped, you will receive an e-mail confirming your order was shipped, and will be provided with one tracking number per box shipped.

Delivery Attempts

Our carriers will attempt to deliver your package once. If no one is home to sign for it and there is no safe place to leave the package, it will be delivered to the corresponding outlet for your area. You are responsible for picking up the package from this outlet.

If your order is not delivered successfully after one attempt, a paper Delivery Notice will be left for you.

My order didn't arrive! What should I do?

Before calling to report your package missing, please check your order status. If Canada Post attempted to deliver your order once, you may need to pick it up at your local Canada Post outlet.

If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times, please contact us right away. We will open an investigation with Canada Post on your behalf. Canada Post investigations take up to five business days for orders shipped to a Canadian address.

We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered by Canada Post. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

Found orders will be delivered to you immediately and the investigation will be closed. No further action is required.

Taxes & Brokerage

As required by Canadian law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the province your order is being shipped to.

What is your return policy?

At The Shared Table, we're proud of our product quality, value and selection. If for any reason you're not satisfied with your purchase, we offer a variety of refund and exchange options.

Within 30 days, we will offer a full refund in the same tender as the original purchase. If shipping, product must arrive at destination before refund will be issued. Please return the unused item in its original packaging as only products which can be sold as new will be accepted for return. No exceptions.

Returns After More Than 30 Days From Ship Date
Return packaging and any shipping charges are your responsibility. Returns must be received before any exchange, replacement, or refund is processed. The Shared Table reserves the right to either exchange, replace, or refund the product.

Refund, Exchange, and Replacements
All items must be made available for return. Please do not discard any product unless you have been informed that you are not required to return it. All credits will be based on the amount you originally paid, not the item’s current retail price.

• Refunds/Exchanges – All refunds and exchanges must be requested within one year of your verified purchased date.
• Refunds – All refunds will be made based in the original form of purchase. If the original form of payment cannot be refunded, a check will be issued. Refunds are typically processed within 14 business days.
• Exchanges – If the price of the exchanged item has increased, you will not be charged for the increase. If the price of the exchanged item has decreased, you will not receive a refund of the difference.
• Replacements – If actual product replacement cannot be made due to unavailability we may, in our sole discretion, offer a credit toward future purchases in an amount not to exceed the price the customer paid for the exchanged item.

IMPORTANT: Please do not send back orders before contacting us.

The Shared Table reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.